Welcome aboard—I’m thrilled you’ve chosen United to be part of your travels!
With November in full swing, the holiday travel season is officially upon us. For many of you onboard, it might be your first time flying with us this year. So, we’ll let you in on a little secret some of our frequent travelers are already familiar with: The United app is more than just a tool for checking into your flight; it’s your pocket-sized travel companion. From planning your trip to arriving at your final destination, here are some updated features to help you get there as seamlessly as possible.
Destination decisions:
Want to jet-set this holiday season but aren’t sure where to set your sights? We’ve got you covered! Shop by Map in the United app makes it easy to compare options that fit your schedule and help you find the best destination. Whether you’re looking for sun or ski, Shop by Map will help you get there.
Arriving in style:
We understand that traveling to the airport can be tricky, especially during busy seasons like the holidays. But have no fear, the United app guides you to the best curbside entrance at the airport, making it easy to have your rideshare drop you off exactly where you need to be.
Nailing navigation:
Once you’re in the airport, we want to help you navigate to your flight with ease. That’s why we’ve added a personalized, in-app terminal guide to help you be as efficient as possible. Simply search within the app for your in-airport destination—whether it’s your departure gate, one of our United Clubs, or a nearby ATM—and the app will guide you step by step … literally. It’ll even tell you how long it will take to get there!
Staying alert:
We know that time is of the essence as you prepare to board your flight. That’s why, with the United app, you’ll receive real-time alerts on when boarding will begin. You can also add text or email notifications within the app to ensure you don’t miss a beat. And, for iPhone users, you’ll have real-time access to your flight information from your Lock Screen or Home Screen, thanks to Live Activities.
Bag awareness:
With our in-app bag-tracking feature, you can follow along with your bag’s location throughout your travel journey, providing additional peace of mind.
It’s always our goal to get you where you need to be, when you need to be there. But when things don’t go to plan, know that we’re here to help. In the case of a canceled flight or a delay of more than an hour, you can now automatically see alternative options and re-book in the United mobile app. When eligible, you can also access hotel, meal, and rideshare vouchers within the app.
Thank you for choosing to fly with United. Whether you’re traveling for the holidays or not, we are excited to have you along for the journey—this season and beyond!
Warmest wishes and best travels,
Linda Jojo
Executive Vice President and Chief Customer Officer
