The in-app terminal guide is more than just a map
We know that navigating the airport on the way to your flight can be tricky, for seasoned travelers and first-time flyers alike. That’s why we developed a new tool within the United app that serves as a personalized guide to show you the best way to get you to your gate, where to drop checked bags, and much more at any of our seven domestic hub airports.
“The terminal guide in the United app helps you be as efficient as possible throughout your journey,” says Angela Lee, Senior Product Owner for the United app. “Using personalized directions based on what we know about your trip, the terminal guide can get you through the airport by taking the best possible route, from check-in to your gate.”
The in-app terminal guide is more than just a map. It can integrate several different characteristics that we know based on your itinerary and other information you’ve added to your travel profile. For example, if you’ve already checked-in, aren’t checking bags, and have TSA PreCheck®, the guide will tell you the best door to enter from the departure lobby to get you right to the correct security lane. Your CLEAR membership, MileagePlus® Premier® status, and mode of transport can all be considered as well, to plot the best course from the moment you arrive at the airport. Even if you made an accessibility service request or have checked bags, the guide can use that info to show you exactly where to go on the way to your flight.
How does the terminal guide know the right path to take? Thanks to the hard work of our app developers, who spent two weeks traveling to our hub airports to trace the exact steps to take from start to finish, we’ve done the legwork so you don’t have to. In total, the terminal guide has more than 11,300 unique paths built into its database, with more being added soon as we continue to make improvements.
To try it for yourself, just check the home screen of the United app within 96 hours of your flight’s scheduled departure time, or look for the prompt to use the guide while you’re checking in on the app. To take advantage of all its personalization potential, make sure your MileagePlus account, Known Traveler Number, and other personal info is up to date in the app as well.
We’re still working on adding additional capabilities to make your time at the airport a breeze. Looking further ahead, keep an eye out for more enhancements to the terminal guide, including the addition of more airports and plenty of other amazing features built right into the United app. It’s just one part of our ongoing effort to improve your travel experience every time you fly with us.
