“We invest far-off places with a certain romance,” wrote the philosopher-scientist Carl Sagan. “Herman Melville, in Moby Dick, spoke for wanderers in all epochs and meridians: ‘I am tormented with an everlasting itch for things remote. I love to sail forbidden seas…’”
At United, we’re all about bringing the remote within your reach, and we want you to love sailing over welcoming seas, via friendly skies.
Whether for business or leisure, wherever your work or your wanderlust leads you, we can get you there— conveniently, comfortably, and with the most caring service possible.
A World of Possibilities
You need only glance at our route map insert in each issue of Hemispheres to see how United, with our ever-expanding network, arcing as it does across the globe, brings a world of possibilities to your fingertips. Moreover, speaking of places remote, our position in the Star Alliance further extends your reach. We continually strengthen our network, adding 28 new international routes in just the past two and a half years, including non-stop service between the United States and Prague, Czech Republic; Cape Town, South Africa; Tahiti, French Polynesia; and Naples, Italy.
Looking toward 2020, the best is yet to come, as we bring new routes to exciting destinations into service for you, our customer. Not only do we offer the most international destinations from the Newark/New York City area of any U.S. airline, we are the carrier of choice for anyone traveling from the Big Apple to Big Ben via London Heathrow. We recently announced a sixth daily frequency on that route, which means, beginning in March 2020, a United flight will depart from Newark/New York almost hourly in the evening. We also offer the most flights to Tokyo of any U.S. carrier, including four new flights to Tokyo Haneda that will launch in March 2020.
But, even as we add all these exciting routes—which set us above and apart from the competition—we know that every great adventure is as much about the journey as the destination, and the people you meet along the way. We want the quality of our service, and the care with which it is delivered, to provide some of your best, warmest memories. That’s what will make us not only the airline you want to fly, but also the airline you feel good flying.
To get this crucial piece right—every flight, every customer, every day—we have done something new and ambitious, which you may not be aware of. Throughout the course of 2019, we gathered all 26,000 of our flight attendants to Chicago, near our headquarters, to participate in what we call “Backstage,” which is geared toward putting the best tools into their hands so they can care for you better than ever before. It proved such a success that we are continuing with Backstage 2020, inviting our customer service professionals for a similarly great program that’s specifically tailored to the work they do serving you.
It’s all about providing you with the most caring service, from ticket counter to landing. I hope that as you fly with us, you will begin to feel this dedication to caring and what a difference it makes.
Thank you for allowing us the privilege of being part of your next great adventure.